Hypermarket staff indifferent to S.O.P.

Hypermarkets and eateries must ensure that customers entering their premises will have their temperature and contact number recorded before they are allowed in. -NSTP/ASWADI ALIASHypermarkets and eateries must ensure that customers entering their premises will have their temperature and contact number recorded before they are allowed in. -NSTP/ASWADI ALIAS

LETTER: Hypermarkets and eateries must ensure that customers entering their premises will have their temperature and contact number recorded before they are allowed in. It is inviting trouble if such precautions are not followed.

Last Friday, I went to a hypermarket at 8.50am to buy milk. There were only two tables near the escalator with no security personnel or staff on duty to ensure recording was done.

There was no register either for me to record my details, including that of others. Just as the hypermarket opened for business on Level 1 at 9am, I informed a staff member of the issue, but she looked the other way.

I related the issue to another staff member. Instead of appreciating me for what I had to tell him, he shouted at me in front of other customers, saying that the recording was being done.

Just before leaving the car park, I went back to where the recording of information is supposed to be done. The guard told me the counter was opened only at 9am.

It must be noted that many customers go before the opening of the store to avoid congestion during a time like this where recording of information and social distancing are elements of the standard operating procedures (SOP).

What irked me was the lackadaisical attitude and the rudeness of the staff members. They’re taking the importance of the SOP lightly.

At an eatery, customers were left to record their information, including taking their temperature. There was no staff at the entrance to ensure correct recording was done, especially temperature.

Just as I got home at 9.35am, I called the Subang Jaya Municipal Council and told the employee who took my call that I wanted to speak to an officer to make a complaint about to non-compliance of SOP.

She told me to give my contact number, which would be recorded into the system. I hung up as I was taken aback. What is the point of just giving my contact number without me relating the information?

The authorities are working so hard to ensure that the SOP is followed to contain the virus, yet there are others with an indifferent attitude. Frontliners are risking their lives working round the clock. Isn’t it better to be safe than sorry?

by WILLIAM DENNIS.

Read more @ https://www.nst.com.my/opinion/letters/2020/06/604255/hypermarket-staff-indifferent-sop

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